FAQs

To sign up to the PSNI Connect system, you are required to complete an online, secure registration form which will help us to target our information to you. As a minimum, we will need your name, your address and an email address.

During the registration process and in your 'administration' area you will have the opportunity to review and select additional licensed information providers who will, if authorised by you, be able to see your data and send you messages. Although all the information providers listed may not be actively using the system at this time, you will be notified as they come on board. You can remove any information provider at any time. Your data can never be sold to outside agencies, it is stored within the highly secure, encrypted, Neighbourhood Alert system and managed under strict data processing framework.

Yes, PSNI Connect is powered by the Neighbourhood Alert system which is accredited to Government security standard: Cyber Essentials Plus. This means the entire system is audited (tested) regularly to ensure all necessary precautions have been taken to keep your data safe. This includes the police vetting of staff, encryption of all data, patching of software and use of Government approved firewalls.

No, you will only receive messages from PSNI and any other agencies that you have chosen to have messages from.

Yes, you can opt out of receiving messages or update your settings to change the types of messages you receive at any time. Emails from the PSNI Connect system have a link at the bottom to 'change settings'; simply click on this link to review your settings and update them.

The PSNI Connect system can be used to send messages via telephone and text services, however, it is primarily an email messaging system so it is important you include an email address. On very rare occasions, when we need to get information out to you in an emergency, we may use the telephone and text services. Also if your email becomes unavailable for whatever reason, we need your mobile number so we can contact you to let you know that we are having problems delivering your email alerts.

All PSNI Connect messages are sent within the secure Neighbourhood Alert system, they come from alert@neighbourhoodalert.co.uk and are clearly branded as being from PSNI. If you have chosen to, you may receive messages from other information providers such as Neighbourhood Watch or Report Fraud.

Yes, we welcome your comments and thoughts. Clicking on the 'reply' link within the message will send your reply to the person that sent the message.

Yes, all emails are read and appropriately actioned. Please be aware that sometimes we will not reply if it is simply information you want to pass to us for our attention. Even if you do not hear from us directly then please be assured that everything you send us is seen. These messages are sent out to request information regarding specific issues or to advise or update you, unless we have specifically requested information regarding an incident, please do not use this system to report crime. You can report crimes on our website www.psni.police.uk or by calling 101 or in an emergency always dial 999.

No, other subscribers will not see any of your details.

It is not recommended that you forward the PSNI Connect emails directly to other people (using the conventional "forward" button) as this is not secure and if they reply or un-subscribe using your email buttons it will cause confusion. There is a 'share' button on all emails that allows you to share the message via other social media platforms.

Yes, use the "Login" link at the bottom of the PSNI Connect email, or visit your account details at members.psniconnect.co.uk.

No, it is free to sign up to and receive PSNI Connect messages. If you reply to a text message or dial in to the voice message system then you may be charged at your standard network rate for the text message or phone calls.

No, PSNI Connect is not intended to receive information about crimes. You can report crimes on our website www.psni.police.uk or by calling 101 or in an emergency always dial 999.

No, in an emergency you should always dial 999. An emergency is when there is a risk of serious injury, there is risk of serious damage to property, you suspect a crime is in progress or there is a serious incident which needs immediate police attendance.

No, if you need to speak to PSNI, please contact us via 101, or in an emergency always dial 999.